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Big business in Poland, part ten

At last, it was Friday… the last day of my husband’s big Polish business trip. It promised to be a weird day, since our flight didn’t leave until 7:00pm and check out at the Sofitel was at noon. Fortunately, the staff at the Sofitel granted Bill’s request for a late checkout, so we had use of the room until 3:00pm, even though the hotel was booked. As it turned out, I didn’t need the room beyond noon. The weather was nice, so I decided to walk around the main square and check out the Christmas market, which opened that day. I dropped off a bag with the hotel staff and set out on my last Polish adventure.

First, I was going to have lunch. Originally, I thought I’d go back to the Doctors’ Bar, but for some reason, they appeared to be closed on Friday. Maybe they had a special event, since it looked like it was open, but the door was locked. So then I decided to find another place, which took some time, since I couldn’t decide what I wanted. I hate eating in restaurants alone, because I feel awkward. Eventually, I ended up at a place called Steak ‘N Roll, which appeared to be a steak joint loosely modeled after the Hard Rock Cafe.

There wasn’t any rock star memorabilia on the walls or gimmicky cocktails on the menu, but they were playing rock music on the sound system as they showed unrelated muted rock videos on the monitor. The music and videos were reminiscent of Hard Rock Cafe… and, in fact, I think the music was my favorite part about the experience, which ended up being kind of disappointing.

A tall young man invited me to sit down and handed me a menu in English. I asked him for a large draft beer. He said all they had was dark beer, which was fine with me. He went to get the beer and set it down, then asked if I was ready to order food. I wasn’t, because I was having trouble deciding what I wanted. I kind of didn’t want another burger, but it was either that, a Reuben sandwich, or a steak. They had other stuff on the menu that didn’t really appeal… salads, soups, fish bowls, and such.

I wasn’t sure I wanted a steak for lunch, and didn’t know if I had enough cash, although they do accept credit cards. I don’t really care for Reubens because of the sauerkraut, which I knew would result in a very windy flight. I just wanted a sandwich, and nothing jumped out at me as especially appealing. I asked the guy for another minute or two, which seemed to put him off a bit, even though there was only one other party in the dining room.

After a couple of minutes, the waiter came back and asked for my order. I decided to have the Classic BBQ burger, which consisted of a patty with cucumbers, lettuce, tomatoes, onions, BBQ sauce, and mustard seed mayonnaise. This is not really the way I like my burgers, but the only other regular burger choice was the Alamo Burger, which came with mustard seed & mayonnaise sauce, nachos, cheddar, bacon, tomato salsa, jalapeno, and lettuce. That sounded like a recipe for indigestion. Or I could have had a vegan burger, which came with goat cheese, lavender mustard, rucola, beetroot, and nuts… and that didn’t appeal to me, either. Side note: wouldn’t goat cheese render that burger non vegan?

Once I ordered, the waiter came back with a basket of grilled bread and a side of truffle spread. I’m sure a lot of people love the truffle spread and, in fact, Bill probably would have eaten all of it if he’d been with me. Unfortunately, I have a demonic hatred/phobia of mushrooms and truffles. Just having that spread near me was giving me the willies. I don’t enjoy the aroma of truffles, either, so I left the spread untouched and pushed it far away from me. I know a lot of people think this is crazy. Believe me, my life would have been so much easier if I didn’t hate fungus so much.

Finally, the burger arrived, along with a side of steak fries, which looked really good. However, just like the burger I’d had earlier in the week, the sandwich was too big to bite into. I had to cut it, which made a bit of a mess. Also, they had really slathered on a ton of the mustard seed mayonnaise, so much so that it was dripping copiously from the side in big glops. I don’t know what the deal is with mayo in parts of Europe, but I’ve found that people over here seem to love it and really load their burgers up with it.

I didn’t think the burger was as good as the one I’d had at Doctors’ Bar. The patty didn’t taste very fresh and had been molded, rather than hand shaped. The steak fries looked appealing, but had kind of a weird aftertaste, like maybe the were fried in old oil or something. As I was finishing up, the waiter asked me if I wanted dessert. They had a three items that looked appealing, but I decided I’d rather have another beer. By that point, they also had a lager, which the waiter offered. I told him I wanted another dark beer. I got up to go to the bathroom and when I came back, I found that he’d left me a small beer, even though I’d said I wanted another one and meant I’d wanted one just like the one I was drinking.

So I decided to just finish up and get out of there. I asked for the check, which the guy brought to me. The total was 61 zloty, so I put down a 100 zloty bill and asked him to bring me 30 zloty back. Instead, he brought back the whole amount and said, rather curtly, “Here’s the rest of it.” I kind of sighed and gave the guy a ten zloty note and went on my way. He did kind of smile at that. It occurred to me that he probably didn’t want the coins… who knows? The experience left me in kind of a bad mood, though. I wished I had just eaten shashlik at the stand in the Christmas market that was set up just outside. I probably would have had a better experience.

After I ate, I had a couple of hours to kill. I walked around the main square and took pictures of the Christmas market stalls I’d watched workers constructing all week. I’m glad I got to see them open before we left, although I didn’t end up buying anything. There was nothing there that I couldn’t live without and/or couldn’t buy in Germany. Still, the Christmas markets are kind of cool, and it was interesting to see one in Poland. Here are some photos.

I went back to the hotel a little bit before three and parked myself in the lobby to wait for Bill and his co-worker, who would be sharing a taxi ride to the airport. They got to the hotel at just after 3:00, and we started our journey back to Germany. Our cab driver turned out to be an older Polish guy who spoke broken English and wanted to bond over rock music.

We got in the car and he proceeded to speak to the men and ignore me. Actually, if I had been in a slightly less irritated mood, I probably would have enjoyed talking to him. He told us about how he’d grown up in Poland during the communist era and went to university when Americans weren’t friends. He studied German, because although English was available, learning it wasn’t all that encouraged. What a difference a few decades make. We ran into so many English speakers in Poland. I was shocked by the difference between 2008 and 2019.

Anyway, the guy kept listing all of his favorite English speaking rock bands… Rush (which he noted is Canadian), Metallica, Journey, and curiously, he even mentioned Blondie, but he wasn’t sure if Debbie Harry was American. He had no way of knowing that I was probably the biggest music buff in his taxi. Bill asked me about Ms. Harry’s citizenship, and I confirmed that she’s from the United States. The taxi creeped along, because Wroclaw has terrible traffic during rush hour and the roads are in the process of being expanded into two lanes. My mood was still slightly sour, mainly because I felt like a third wheel sitting there while Bill and his buddy chatted up the taxi driver.

We finally got to the super nice airport in Wroclaw, and this time, I did not get bumped from business class. I was allowed to use the lounge, but ended up hanging out with Bill and his co-worker at a restaurant. The co-worker turned out to be interesting to talk to, since he’s from Georgia and has a strong accent, but is quite liberal. We were lamenting that Trump is our president, and he told me about his plans to buy homes in different European countries and just rotate from house to house every ninety days. He’s already bought a house in Italy and is looking to buy ones in Germany and England. I’m not sure how well his plan will work, nor do I think it’s very practical, but I can understand the attraction of simply hanging out in Europe for awhile. I’m inclined to do that myself.

Our flight was okay. I was seated in 1A, which was not any more comfortable than any other seat on the small airplane, but had an empty seat next to it. I also got food, which on Lufthansa is at least somewhat edible. Actually, it wasn’t bad at all. We had some kind of guacamole like salad, hummus, panna cotta, chocolates, bread, and red wine. One thing I didn’t like about my seat, though, was that it was right next to the lavatory. At one point, a woman got up to use the toilet and neglected to close the door after herself when she was finished. I happened to be eating when this occurred, so I had a nice view of the toilet while I was chowing down on hummus.

But there was also a very kind flight attendant on board who was very solicitous to me. When I mentioned her to Bill, he knew which one I was talking about, because he’d also noticed how good she was. I’m always heartened when I run into flight attendants who are genuinely pleasant and seem concerned about giving good service as well as maintaining safety. I wish I could have seen her nametag. She’s one for whom I would send compliments to Lufthansa– a true credit to her profession.

We were quick to retrieve our luggage and on our way home before too long. Bill was smart enough to park in “business parking”, which is well worth the expense, and actually comes out cheaper than regular parking, anyway. On Saturday, Arran came back home and was delighted to be with his people again.

I wish we could have done more while we were in Wroclaw. It’s a great city, and I didn’t get to see enough of it. However, I think there could be a chance we’ll come back on our own terms, bringing our own vehicle with us so we can get out and about and try some of the city’s tourist attractions. I particularly would have loved to have sees Hydropolis, which is a museum about water near Wroclaw. And, of course, there are still some places in the area around Wroclaw that I’d like to visit, but with Bill in tow. It’s just a lot more fun to visit these places with someone else.

Next up– ten things I learned in Wroclaw, Poland.

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More stellar Hello Fresh customer service… NOT

A couple of days ago, I wrote about how HelloFresh.de dropped a surprise on me by sending me a food box TWO YEARS after I requested that they cancel my account.  Because I wasn’t an active customer, my payment information was out of date.  And when they tried to debit the money from my account, they were not able to.  This set off automated emails from them letting me know my “payment had failed”.  However, they still sent the box.

When the unwelcome food box arrived on Wednesday, I instructed the UPS guy to return it to Hello Fresh.  I got an email from UPS indicating that the box that Hello Fresh erroneously sent me has been delivered to their office.

Today, a full three days after my first of several irate emails arrived, I finally got a response from “Hana”, who wrote this.  I am screenshooting it for the record, in case I have to get an attorney.

WTF???  Nine subscriptions?  Their system is even more fucked up than I realized!!!

 

This was my response.

I actually feel sorry for Hello Fresh customer service people.  

 

And here is the proof that UPS delivered the package to the Hello Fresh office in Berlin.

I don’t have the box in my possession.  I sent it back to them.

 

Is 54,98 euros worth my telling everyone who will listen to me what an incompetent, underhanded company Hello Fresh is?  I don’t know… but this is not something I enjoy dealing with, especially since I thought I was done with this company two years ago and asked them to delete my account information.  It took two weeks before I got a response.  Obviously, they didn’t do as I asked, nor did they delete it as a matter of course, as they say they’ll do.

Someone named Nicole was assured that they “delete every data”, but clearly two years of inactivity wasn’t enough to convince them to delete “every data” in my case…

 
This is my review from today.  
 

This is a screenshot of my most recent orders.  The top two with the failed payments were sent almost exactly two years after I stopped ordering boxes.  Somehow, near the second anniversary of my cancellation, my account was reactivated without my knowledge or consent.  Either someone at the company did it manually, or there is a glitch in their computer that did it.  I did NOT do it.

Needless to say, I recommend anyone reading this to steer clear of this shitty company.  Weeks before a move, I sure don’t need this extra stress.  I can only wonder what would have happened if I had already moved back to the States or somewhere else.  It’s an enormous inconvenience.

Edited to add:  Here’s an email I sent to another customer service agent named Maja, who responded to one of my missives.  It’s slightly less pissy.

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I thought I was done with Hello Fresh. Guess not.

Those of you who have been reading this blog for a few years might recall that in the winter of 2015, I became familiar with Hello Fresh, a service that sends weekly “cook boxes”.  The boxes contain all of the ingredients needed for three to five recipes per week.  Although Hello Fresh’s customer service left much to be desired, I remained a member for about two years.  Bill liked the convenience of the service and having to translate the recipes was doing good things for his German skills.

The day we got SEVEN boxes from Hello Fresh!  And then they sent me an email, blaming me for this.

Of course, we did have a pretty serious billing SNAFU at first.  One time, I ended up with four boxes of fruit and three classic meal boxes, when I only wanted one box of fruit and one meal box.  It took several emails and a phone call to straighten out the mess, but it did get fixed and I only ended up having to pay for one box of food.  I got to keep the rest, so Bill took the extras to work for his colleagues to raid.

After a couple of years of maintaining the service, I determined that I didn’t like Hello Fresh that much.  I didn’t enjoy a lot of the recipes and didn’t like having to worry about trying to pause boxes for the many weeks I didn’t want the meals.  As of November 4, 2016, I canceled my account…  or so I thought.  I even got a personal email from one of their customer service people confirming that my account was closed.  For two years, I only got the occasional sales email from them, which I totally ignored.

A couple of weeks ago, out of the blue, I got a “welcome” email from Hello Fresh that was dated February 2015.  I thought it was a mistake, since the date was from three years ago.  I ignored it, and didn’t hear anything else from them.  Apparently, ignoring them was a mistake, because today, I got an email from Hello Fresh letting me know my payment failed.  I responded with an admittedly pissy “Why are you sending me emails?  I canceled my account two years ago.”  Then they sent me another failure notice, probably because I also used to get their fruit box.  So I sent an even pissier response, asking them to stop sending me emails and letting them know that their shitty customer service was the main reason I canceled my account.

You’d think that when the payment fails, the company wouldn’t send the product.  Unfortunately, that’s not how it works at Hello Fresh.  I got a notice that I’m getting a box tomorrow, even though I never ordered one.

Then I logged into my account, which I hadn’t done in about two years.  I noticed that somehow, my account was reactivated.  I didn’t get a good look at this week’s recipes, but I did notice one of them is loaded with mushrooms, which come from hell as far as I’m concerned.  I don’t even like looking at mushrooms, let alone eating them or putting them in my refrigerator.  So I went on UPS’s Web site to see if I can either arrange to have the box sent back to Hello Fresh or cancel the delivery.  It appears that I’m not able to do that.  I plan to refuse the shipment.

I see I’m not the only one who’s had a bad time with Hello Fresh. Here’s an account that went viral.  It was written by a guy who did Hello Fresh in the Netherlands.

I’m not in the best mood today because a number of bad things happened before it was even noon.  I took Zane in for a dental and the vet found an oral tumor.  She thinks it’s benign and actually showed the tumor to me.  Hopefully, she’s right, but I’ve about had my fill of canine cancer.  Aside from that, we’re moving, so this news comes at an inopportune time.  Zane is about to turn ten years old and is sprouting new lumps left and right.  I doubt we will do anything aggressive, even if the lumps are cancerous.  Still, it sucks.

It’s a good thing there’s wine.  I have a feeling I will need it.

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Goodbye, Hello Fresh…

In January 2015, I caused a little stir in the Stuttgart community when I subscribed to Hello Fresh, a service that provides fresh food and recipes on a weekly basis.  You can order a three or five meal box, vegetarian or “classic” (including meat).  Initially, Bill and I liked Hello Fresh, even though we had a major billing SNAFU.  The recipes were different, could be prepared quickly, and the food was basically high quality.  It spared us having to go to the store to buy it.  We got the three meal classic box fairly regularly for awhile.

Over the last couple of years, Hello Fresh has made some improvements.  For one thing, their Web site is a lot better than it was when I first started using the service.  It’s a lot easier to pause shipments.  For awhile, I was having to email customer service every week I didn’t want a box.  That got old.  They also made it possible to switch out recipes.  When I first started using Hello Fresh, you couldn’t make any substitutions to the planned meals.  So if you didn’t eat pork or, in my case, mushrooms, you couldn’t substitute a different meal from the five day box.  They have since changed that, which I think is a good thing.

But after awhile, the novelty of Hello Fresh simply wore off.  I realized I didn’t like the recipes that much and I was tired of having to decide each week if I wanted to order boxes.  The last straw came last week, when we decided to order Hello Fresh again.  For some reason, the payment for my classic meal box didn’t go through, though I did manage to successfully pay for the fruit box.  I sent them an email last week and they still haven’t responded, though I have gotten at least two auto-generated emails letting me know I “haven’t been forgotten”.  I finally decided this week that I am done with Hello Fresh.  Their customer service simply sucks too much to bother with it anymore.

That being said, it was an adventure to use the service for awhile.  We did get to try some new stuff and learn a few new recipes.  Bill’s German improved by following the recipes in German.  Some of the meals we had were beautiful to look at, even if I didn’t always think they were that tasty.  So I’m glad we did it for awhile.

Quitting Hello Fresh was interesting, though.  They really do try to get you to reconsider.  With every step before I cancelled online, I had to affirm that I really wanted to stop the service.  I guess in that regard, they’re taking cues from Americans.  Given that Hello Fresh is available in the United States, I guess it makes sense.

So long, Hello Fresh.  It’s been real.  Guess we’ll go back to our regular cooking and use some of those new cookbooks I invested in last Christmas.

The best of the three Hello Fresh recipes we used last week.  Turkey, rice, and pickled vegetables.

Edited to add: I just yesterday got a response from an email I sent to Hello Fresh two weeks ago.  Their customer service is the height of suckitude.  Good riddance.

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An update on my billing SNAFU with Hello Fresh…

The other day, I posted that Bill and I decided to subscribe to Hello Fresh.  We enjoyed our first “cooking box” and looked forward to expanding our culinary horizons.  I felt good about the decision until I went to order the subscription.  I tried to use my debit card first.  According to Hello Fresh’s system, the payment failed.  I tried again.  Again, I was met with failure.  Then I tried a credit card.  That, too, was supposedly unsuccessful.  We tried one of Bill’s credit cards.  That time, the system accepted the payment.

I immediately sent an email to Hello Fresh.  I also tried to call them, but for some reason, was unable to get through.  When I later checked on my email, it appeared to have been deleted from their system, so I sent another.  However, I did receive a response to the first email yesterday.  This is what it said.

Hi,

thank you for your message.
You did indeed subscribe for 3 fruit and 3 classic boxes.
I cancelled 4 boxes for you. You will get the money back automatically.
Please make sure, this won’t happen again. 🙂
Best regards,

It’s very possible that the person who write this email is not fluent in English and something got lost in translation.  I didn’t think it was an appropriate response, though.  So I wrote back that I would be very happy not to let it happen again, but it was their system that caused the error.  Incidentally, the money for the extra boxes has not yet been refunded.  And as she cancelled the extra boxes, I got several poorly written guilt tripping automated emails from the company’s founder… (granted, this was originally in German)

my name is Dominik judge and I am the founder of Hello Fresh. I’ve noticed that you recently your Hello Fresh supplies of fruit box fruit box size S – have canceled 12 pieces. On behalf of my team, I would like to thank you for your continued trust.
What is your delivery you will receive on 02.11.2015. Then you will not receive any further deliveries more.
It always makes us a little sad when we have to accept cancellations of good customer counter. However, we are aware that there may be many reasons why one breaks the terms of the boxes or want to stop.
Thanks again for your support!
We would be glad to welcome you soon may return to the Hello Fresh family.
With fresh greetings
Your Dominik

I called USAA about the debit card charges because they posted first.  I started the dispute process, but will have to call again to start one for the credit cards.  If the payments are not refunded, I will have to write letters to USAA explaining in detail what happened and then wait for them to either or accept or deny the dispute.  It’s inconvenient and annoying, but it’s also a sign that Hello Fresh may have customer service issues.

Also, someone from Hello Fresh was supposed to call me yesterday at 4:30pm.  I noticed that someone called at 9:00am yesterday, but I wasn’t near my phone.  They didn’t leave a message, either.

There was a time in my life when these extra charges would have been a real problem.  Fortunately, we can afford them right now.  In any case, after we get our two boxes, I will likely unsubscribe.  I like Hello Fresh’s concept and had no issues with most of the food, but I am really not impressed with their customer service.

Hopefully, I will be able to post a more positive report soon.

ETA:  I see I have two refunds in my checking account from Hello Fresh, but my credit card charge still stands.  I am now a bit confused, but glad to see the refunds are in the works.

ETA:  Now I get to call USAA again and cancel the dispute.  That’s a good thing.  Still, what a pain in the butt.

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