Rheinland-Pfalz

Meeting an old friend in Mainz…

In the spring of 1998, I was 25 years old and living with my parents in Gloucester, Virginia. Six months earlier, I had come home from a two year stint in the Republic of Armenia, where I had served as an English teacher with the Peace Corps. While I will never regret spending those years in Armenia, I came home with a pretty serious case of clinical depression. I was broke and having a hard time finding a job that would pay enough to get me launched out on my own. I also came home to some significant family issues, which made my living at home a burden to my parents.

I spent the first few months home working as a temp, mostly at the College of William & Mary in various capacities. In the spring of ’98, I found myself working in William & Mary’s admissions office. That was an eye-opening experience, but it didn’t pay enough and the work was incredibly tedious. My parents were eager to have me get out on my own and I was eager to leave. I didn’t get along with my dad, who had his own issues with depression, post traumatic stress disorder (PTSD), and alcoholism. My mom was at her wits’ end trying to keep their business going, which they ran out of their house. Dad had gone to rehab the day after my return from Armenia. Dad’s rehab ultimately wasn’t successful. He and I fought a lot.

One day, after a terrible row with my dad, I marched myself over to The Trellis, at that time one of the best restaurants in Williamsburg, Virginia. It was then owned by renowned Chef Marcel Desaulniers, who has written many cookbooks and used to have cooking shows on PBS. His partner, John Curtis, owned several businesses in Williamsburg and had himself been a Peace Corps Volunteer in the 1960s. My mission was to get a job that would pay more so I could GTFO of my parents’ house and get on with my life.

My eldest sister had worked at The Trellis in 1980, when it first opened. She graduated from William & Mary in 1981 and had gone on to do bigger and better things, including joining the Peace Corps. She went to Morocco from 1984-86. I had followed in her footsteps, but unlike my big sister, I wasn’t finding success. Although I had never worked as a waitress before, all three of my sisters had waited tables. I figured if they could do it, so could I. I liked working with food and was giving some thought to going to culinary school. When I was in Armenia, I had done a number of food related projects and had even once been employed as a cook.

The Trellis had a reputation for being a great place to be if you wanted to make bank, but it was also an extremely demanding work environment. I had applied to work there once in 1994, but the manager passed. I worked in retail for a year, then went to Armenia. In 1998, I was determined to get a job at The Trellis. I was mostly motivated by my rage at my dad and the need to stop living in his house. That must have been the magic that was missing the first time I applied, because that time, I got hired. Or, it could have been that they simply needed warm bodies. In 1998 and throughout my time working at The Trellis, they were always hiring because they were chronically short staffed! A lot of people were hired, only to quit or be fired in short order.

I had a really hard time learning how to wait tables at The Trellis. Marcel Desaulniers had been a Marine and he ran his kitchen with military precision. It didn’t matter that I didn’t have experience waiting tables, though. In fact, the management preferred people who were brand new to waiting tables. That way, there weren’t any bad habits that had to be remedied. But it was difficult getting the hang of the job. I remember it took a few weeks before I was finally at ease with the job itself. And then I had to learn about the food!

The menu changed seasonally, and all of the wait staff had to demonstrate their knowledge. There were daily specials, which we had to recite from memory. We were tested on the menus and learned about wine and liquor. Everyone started working at lunch, which was fast paced and required a lot more work to make cash. As a waiter’s skills improved, he or she would be promoted to “Dinner Cafe”, which was even worse than working lunch. It was basically a hybrid menu that included certain lunch and dinner dishes and patrons were seated on the terrace or in the “cafe” area. The money was nominally better, but the work was just as hard. Finally, when menu tests were passed and table maintenance skills were high enough, the waiter would get dinner shifts and start making good money.

It was a lot to take in, and I felt like I was back in college. In those days, I was strictly a beer drinker and I knew nothing about wine, fine food, or liquor. I remember fumbling with the wine tool, trying to get accustomed to opening bottles of wine with style. I got yelled at all the time by the powers that be, which was hard on me. The job was physically, mentally, and emotionally demanding. There were a few times when I felt like giving up and trying something else.

Even though I was crippled by depression and anxiety, I was determined to succeed. I just thought about how much I needed to have my own apartment and reminded myself that waiting tables is a very portable skill. After many weeks of hard work, I did eventually make it to a venerable dinner waiter position and even trained some people. But there were many meltdowns along the way… and at first, quite a few people thought I might be one of the many people who didn’t make it through the first week of training. I worked at The Trellis for about a year and a half before I left to go to graduate school.

One of the captains working at The Trellis in 1998 was a guy named CW. I was immediately impressed and inspired by him. He was hardworking, funny, and kind. However, he was also very detailed oriented and task directed. I liked and respected him immediately, especially when I learned that when he started at The Trellis, he took the bus all the way from Norfolk, Virginia to get to work. There were times he missed the last bus home. Still, he showed up to work every day on time and busted his ass to provide great service and make money. He was tough when he needed to be, yet compassionate. CW was a fine role model.

CW left The Trellis a few months after I started working there. I remember his farewell at line up one day. He announced that he was going to work at Kinkead’s, a legendary (and now defunct) restaurant in Washington, DC. I remember the kind send off he received from the restaurant’s more senior staffers. Years later, when I turned 30, Bill and I celebrated at Kinkead’s because I remember CW talking about it. He didn’t wait on us, but I remember that birthday dinner as one of the first of many great meals Bill and I have had together.

CW still works in DC, and has had the opportunity to work at a lot of great restaurants with some amazing chefs. He is now studying to become a wine expert, specifically in German wines. Last week, as part of his sommelier training, he came to the Rheingau to work at a winery. We had the opportunity to meet up in Mainz last night. Even though I hadn’t seen him since 1998, he was easy to spot and there wasn’t a moment of awkwardness all evening.

We had a lovely evening at a Weinstube called Weinhaus zum Spiegel. It’s a charming place in one of the many “alleys and alcoves” in Mainz, a city Bill and I are still getting to know. Over several glasses of wine and small plates, CW, Bill, and I talked for several hours. Here are a few photos from our evening. I do mean a “few” photos, because we were so focused on chatting that there wasn’t much time for picture taking.

Weinhaus zum Spiegel is in a super charming timbered building. I wish I had gotten a picture of it when the sun was still shining. We’ll have to go back to Mainz so I can get a proper photo of the historic looking edifice. I can’t say I was terribly impressed by the food, especially since I had originally wanted smoked trout and they were out of it. I did see a lot of people enjoying Federweisser (new wine) and Zwiebelkuchen (onion “cake”, which looks more like a tart). Although Zwiebelkuchen is a famous dish in southern Germany and popular this time of year, I still have yet to try it. I wish I’d had it last night, although I did like the Spundekäs.

Anyway, we weren’t really there for food as much as we were the company, and CW is excellent company. It was exciting to hear about his plans to break into the German wine industry. Who knows? He may soon join us over here… if we don’t end up having to move again. He has many tales of working in Washington, DC and dealing with some major high maintenance folks– politicians and their ilk– as well as some surprisingly down to earth celebrities.

We finally called it a night at about 10:30, when it was becoming clear that the Weinstube was winding down its service. As Bill and I made our way home, I was musing about how special the memories of working at The Trellis are to some of us. It was a place where I went through many different levels of hell. I remember “shitting Twinkies”, as CW once put it, on the terrace on beautiful spring and fall afternoons and major holidays. I lost a lot of weight working there, and also found myself in therapy and on medication to finally deal with the depression and anxiety that had hindered me for so long. I made enough money to get health insurance, and gathered the resolve to seek the help I desperately needed. I socked away money for the day when I would finally move out on my own. Finally, when I was ready, I launched into graduate school, which led to this “overeducated housewife” lifestyle I currently enjoy.

I only worked at The Trellis for about 18 months, and much of the actual job was hell, but I left there with so many friends I can still count on today, even twenty years after my last shift. We’re all scattered around the world now, but we have the camaraderie of that common experience binding us and, through the magic of Facebook, can stay in touch. And, just like CW, when it was time to leave, I got a warm send off, complete with a signed cookbook from Marcel, and a song from the resident harp guitarist, Stephen Bennett, whose music got me through so many horrific Saturday night dinner shifts. I learned about good food, fine wines, table maintenance, hard work, and even great music. Not only did I discover Stephen Bennett at The Trellis, I also made enough money to invest in voice lessons for myself! And, as difficult as it all was, working at the Trellis absolutely changed my life for the better. In fact, working there might have even saved my life, given my mental state at the time. 😉

The Trellis still exists in Williamsburg, but it now has different owners and is no longer a fine dining establishment. I haven’t been there to try its new incarnation. I’m not sure I could bear it. I think I’d rather remember it the way it was back in the day.

Cheers to all of my former Trellis colleagues who once shat Twinkies in the weeds with me! And cheers to CW as he continues his path to bigger and better things! I have a feeling our paths could cross again on this side of the Atlantic.

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Tipping is tacky…

It really is. That being said, I understand tipping is the way it is in the United States. If you work in the service industry in America, tipping can make or break you. Unfortunately, in the United States, it has become customary for customers to fortify low wages. And… just as unfortunately, many Americans assume tipping is customary everywhere and try to force that practice on other cultures.

Today’s blog post is inspired by a comment I read on a Facebook page I follow called Bitchy Waiter. I follow that page because I was once myself a waitress in the United States. Although I haven’t worked as a waitress since 2002, I still occasionally have nightmares about waiting tables. Believe me, I am very sympathetic to wait staff, especially in the United States. I always tip generously when I’m home. However, while tips are often appreciated in other countries, they aren’t always necessary. Sometimes they are even offensive.

This was a post I read today on Bitchy Waiter…

A little voice inside my head told me I shouldn’t read the comments. Unfortunately, I ignored it…

Person after person wrote something along the lines of “20%! Same as I do in America!” or “No idea!” One person even wrote “A deodorant stick.” I usually don’t comment on this kind of stuff because it’s generally a waste of time. But today, I felt like I had to leave a comment for one person who seemed especially hellbent on being an “ugly American”. Have a look.

The original poster insists that he should tip 20% because “he’s a good tipper” and not tipping at least 20% would be “insulting”…


While many servers in European countries appreciate tips, tipping is not as important in Europe as it is in America. Many servers in Europe actually go to school to learn how to wait tables. It’s a real profession… which isn’t to say that waiting tables isn’t a profession in the United States, as much as it is to remind people that many Europeans take pride in hospitality. They are also paid a living wage.

As most Americans know, while there are many professional servers in the United States, it’s not something that everybody goes to school to learn how to do. It’s also not necessarily a job that most people grow up wanting to do, even if there are some folks who get into the profession and stay in it their whole lives.

Unfortunately, many people in the United States look down on servers, though I can personally attest to how difficult the job is. Many people think servers are “unskilled”. Because so many places in the States don’t even pay their servers as little as minimum wage, servers in the States are forced to rely on tips to make money. But that is NOT the case everywhere and Americans should not assume that it is.

I have been to Italy several times. I’m now at a point at which I couldn’t tell you exactly how many times I’ve visited. I have learned that tipping in restaurants is NOT a thing in Italy, although it is becoming more common thanks to Americans who insist on engaging in the practice. In Italy, you are typically charged a servizio, which is the service charge. You may also pay the coperto, which is the cover charge. That’s for the tablecloth, silverware, etc. If you received good service and you want to round up the bill, fine. But even then, in Italy, you’d typically pay a cashier and not your server. So even if you wanted to tip, it would be awkward. It’s not common to leave money on the table in Europe and, if you do, staffers might think you left it there accidentally. Or worse, they might think you are pitying them.

I guess what set me off about the comments above is that the original poster was concerned about not insulting servers in Italy, so he’s gonna tip the way he would in his country. However, in his bid not to feel like he’s being insulting, he’s forgotten that he doesn’t get to determine whether or not he’s coming across as insulting. Just like beauty, rude behavior is in the eye of the beholder. You don’t get to determine whether or not your behavior is offensive to someone else. Sadly, I think a lot of Americans have no clue that our culture is not the end all be all. It’s not the benchmark of “normal” for the whole world. In fact, many Europeans seem to think American culture is actually pretty weird. And when an American comes to another country and presumes to foist US customs on the locals, it is insulting, offensive, and potentially very damaging.

Getting back to my title for this post. To be honest, excessive tipping truly is, in my opinion, very tacky. I can remember waiting tables in a nice restaurant, getting paid $2.13 an hour by my employer, but actually making about $12 an hour or more due to tips. Honestly, making money was my focus in those days, as it was for most of my colleagues. We were not really that concerned with seeing that our guests enjoyed their meals and the luxurious experience of dining out as much as we were with getting them in and out of the restaurant so we could make bank. And customers, likewise, use tips as a way to demean or punish the servers.

I remember one evening, a gentleman sat at one of my tables and said, “If you take care of us, we’ll take care of you.”  By the time I ran into this guy, I already knew that if someone was graceless enough to let me know from the get go that he expected me to kiss his ass and was dangling cash in front of me like a person would tease a pet, it was going to be a tough night. And, sure enough, I don’t remember that guy being particularly generous. I do remember he was very demanding, though… and very tacky. He assumed he needed to get me to do my job by promising cash instead of expecting me to do it because I had some pride in my work.

Here’s another example. Bill and I have cruised with SeaDream Yacht Club three times. It’s considered a “luxury” cruiseline. Tipping is “not expected”. Those who choose to offer money to the crew are requested to donate to the crew fund so the money goes to everyone. Although this is the stated policy in SeaDream’s literature, I know for a fact that there are a lot of people who tip anyway. I have seen them on the last day, surreptitiously passing envelopes full of cash to crew members. The tippers probably don’t see anything wrong with this practice; but in my mind, it makes it harder for crew members to pay equal attention to everyone. It’s also not fair to those crew members who don’t have the good fortune to impress a generous passenger with deep pockets.

By contrast, next week, Bill and I will be boarding Hebridean Princess, a luxury vessel owned by Hebridean Island Cruises. Hebridean operates a strict “no tipping” policy. They don’t even have a crew fund that I am aware of. Instead of demanding tips from their guests, Hebridean Island Cruises simply price their voyages high enough that they can properly pay their staff. When passengers get on board, they are truly guests. There is no pressure to spend money because you’ve already spent a mint to get on the ship. And although many people see tips as truly “to insure prompt service”, I have yet to be disappointed by the service on Hebridean Princess. Everyone is uniformly service oriented to each passenger. They do their jobs professionally, and passengers simply enjoy what they’ve paid for ahead of time. Although I can’t find the exact wording of why Hebridean outlaws tipping, I do remember that it was basically because the management considered tipping to be awkward and potentially embarrassing. Frankly, I think they’re correct.

It’s hard to be graceful about tipping, although there are a few tricks (palming a bill and shaking hands is one). Tips are “gratuities”, which means they are gifts given for a job well done. But in the United States, service people expect gratuities regardless. That promotes an attitude of entitlement, which is hardly gracious or hospitable. Therefore, the wait staff focuses on turning tables instead of seeing that their guests enjoy the experience of dining out. If you don’t believe me, visit any Olive Garden or Outback Steakhouse and let me know if you’re allowed to simply enjoy your food without being prompted to either order more or GTFO. No wonder there are so many overweight Americans.

Indeed, on the Facebook post I referenced here asking what one should tip in Italy, one guy wrote this.

Nothing. They tip like shit when they are here. And stay too long. Lol.

You know why the Italians “tip like shit”? Because they are doing what they do in their own country. Tipping isn’t as much of a thing in Europe and they expect that servers in a place like the United States will actually get paid by their employers. And they “stay too long” because dining out is supposed to be a pleasant experience in Europe. You’re out to enjoy yourself and enjoy food, not pay a server a living wage. Contrast that attitude to the United States, where people are sensitive about staying too long in a restaurant because they know servers need to turn their tables.

On that Facebook thread, I read so many comments from Americans, most of whom have probably never been abroad, either complaining about foreigners not tipping well or insisting that they need to tip 20% or more to servers in other countries. You know what? If you are an American server and you expect your foreign customers to know American tipping customs, perhaps you should do the same when you visit another country. Learn a little about what is expected and behave accordingly. Contrary to popular belief, America is not necessarily the greatest place in the whole world. Sometimes, we Americans could learn a little something from other cultures.

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